Premium Support 5 Year:

Premium Support Upgrade, 24x7 availability, upfront replacement, 1st time

Web Support
Included free-of-charge with every Astaro Security Gateway base license. Web support offers a 72 hour “bring in” hardware replacement (during the
warranty period) as well as access to support platforms such as the Astaro Knowlegdebase and MyAstaro.

Standard Support
Included with every Network, Web or Mail Security subscription purchased. Standard support offers a 24 hour “bring in” hardware replacement,
automatic software updates as well as technical 10*5 support via Astaro partners.

Premium Support
An optional support upgrade which can be purchased for 1, 3 or 5 years. Premium support offers a 24 hour upfront hardware replacement, software
updates as well as technical 24*7 support via Astaro engineers – beginning with activation-key entry within the MyAstaro-Portal.